HOTEL POLICY
Preface:
SeaShell Hotels & Resorts (‘The Hotel’) strives to provide its guests with an exceptionally clean, safe and friendly experience at its premises. This Hotel Policy (‘Policy’) has been designed to adapt best industry practices, effective management techniques, and standard operational procedures followed by reputed hotels around the world.
This Policy is a part of the Hotel’s Reservation Agreement, and it is applicable to anyone making a reservation at the Hotel. Any person or an entity making a reservation at the Hotel shall be referred as ‘the Guest’ for the purpose of this Policy. By virtue of making a reservation at the Hotel (either directly or indirectly), the Guests hereby give consent and agree to abide by the terms and conditions laid down in this Policy.
1. Reservations & Tariff:
1.1. Reservations shall be made by the Guests directly on our official website, or through third-party services such as Online Hotel Aggregators or Travel Agents.
1.2. All Reservations are deemed to be completed only after the Hotel has received the full payment for the desired booking. A confirmation email would be issued to the Guest/third-party service, with a specific Booking ID for all reservations.
1.3. The Hotel permits provisional blocking of rooms only up to a specified cut-off date. The blocked rooms would be released without any prior notice beyond the cut-off date.
1.4. The tariff indicated on the official website is per room on double occupancy basis. Additional guests can be accommodated in the room in accordance with the Room Usage Policy.
1.5. The tariff for the rooms and services rendered by the Hotel is subject to change without any prior intimation to the guests.
1.6. All prevalent taxes, cess, surcharge, or other costs levied by the government shall be charged upon the guests over and above the room rates, meals and other services rendered by the Hotel.
1.7. In the event where a guest requests for a part-payment for reservation, the same shall be allowed at the discretion of the Hotel, and check-in for such reservation shall be allowed only after the balance amount for the reservation has been paid in full.
Note: For bookings made on part-payment basis, the initial payment is non-refundable under any circumstances, in accordance with the Cancellation Policy.
2. Payments
All reservations are confirmed only after the entire quoted amount is received by the Hotel. The Hotel accepts all forms of electronic bank transfers made to the following bank account:
Bank Account Details:
| Name | SEA SHELL |
|---|---|
| Current A/c No | 41798027927 |
| Bank | STATE BANK OF INDIA |
| Branch | SME BRANCH, PORT BLAIR |
| IFSC Code | SBIN0061250 |
| SWIFT Code | SBININBB342 |
| MICR Code | 744002999 |
| PAN No. | ABMFS5634D |
Notes:
1. Cheques are not accepted for guest reservations.
2. Payments made to any other bank account(s) shall not be considered for confirming reservations.
3. Cash transactions are accepted in Indian Rupees up to Rs. 2,00,000 (Rupees Two Lakhs) per reservation, upon producing the original PAN Card of the cash payer.
3. Third-Party Bookings:
1.1. Reservations and payments made by third-parties such as Online Hotel Aggregators or Travel Agents shall be treated as Third-Party Bookings.
1.2. Guests with Third-Party Bookings shall be serviced at par with guests who book directly with the Hotel.
1.3. In the event of any dispute regarding reservations, guests with Third-Party Bookings shall have no right whatsoever to claim against the Hotel, under any circumstances. All such claims shall be directed only against the respective third-party through whom bookings were made.
4. Cancellation & Refunds:
4.1. In the event that any guest cancels the booking or does not check-in on the due date for any reason not attributable to the Hotel, the following conditions shall apply –
Cancellation and Refund Policy
| Cancellation Timeframe | Refund Policy |
|---|---|
| 1. Cancellation received prior to 30 days from the check-in date. | 1. 50% of the total amount will be refunded |
| 2. Cancellation received less than 30 days from the check-in date. | 2. No refund |
| 3. Cancellation against part-payment for a booking, received prior to 30 days from the check-in date. | 3. 50% of the total amount will be refunded |
4.2. All refunds shall be directed to the original mode of payment within fifteen (15) working days from the date of cancellation.
4.3. The Hotel shall not be liable for any banking delay or technical issues in processing the refunds.
4.4. The guests shall not be entitled to seek refunds for any unutilized services which were included in the booking.
5. Travel Precautions:
5.1. Guests are encouraged to take Travel Insurance for the entire duration of their stay in the Andaman & Nicobar Islands, since flights and ferry services are subjected to weather conditions. Cancellation of flights or ferry services shall not entitle the guest for rescheduling the reservation with the Hotel.
5.2. Guests travelling on Foreign passports, or PIO/OCI Card holders are required to follow the guidelines issued by the Ministry of Home Affairs, which are updated periodically and available at their official website: https://www.mha.gov.in/. Guests are advised to check the latest guidelines before travelling to the Islands. The Hotel shall not be liable for any loss or damage arising out of such change in the guidelines.
5.3. Citizens of Afghanistan, China, Pakistan, and foreign nationals having their origin in these countries, would require prior approval from the Indian Ministry of Home Affairs before entering the Andaman & Nicobar Islands. Entering the Islands without the requisite approval is a punishable offence. Cancellations for bookings made by such citizens without prior approval shall be subjected to Clause 4 of this Policy.
6. Check-in:
6.1. The Check-in time is 12:00 pm IST. Early check-in (complimentary) is offered only when the accommodation is readily available. For a guaranteed early check-in, guests are required to make a request well in advance and also pay an Early Check-in Fee as quoted by the Hotel.
6.2. The Primary Guest must have attained eighteen (18) years of age as on that date, to be eligible to check-in.
6.3. Guests are required to produce the Booking ID, along with an original and valid identity document issued by the government, bearing the photograph and complete address for each guest.
6.3.1. For Indian guests: Passport, Driving License, Voter ID and Aadhaar Card are acceptable. PAN Card is not acceptable.
6.3.2. For Foreign or NRI guests: Valid Passport along with Visa, or PIO/OCI Cards are acceptable.
7. Check-out:
7.1. Check-out time is 10:00 am IST. Late check-out is chargeable subject to availability, at the discretion of the Hotel. Any check-out beyond 2:00 pm IST shall be charged at the full rate of the room for that particular date.
7.2. The check-out procedures may take up to 20 minutes. To initiate the check-out process, guests are requested to arrive at the reception desk along with the room key.
7.3. The Hotel shall inspect the room and report to the reception desk for completing the check-out process. The check-out shall be complete only after all dues are paid by the guest for the services availed at the Hotel.
7.4. The Hotel shall take all reasonable steps to honour any special requests made by its guests, for applicable charges.
8. Room Usage
8.1.Standard Rooms can accommodate a maximum of three (3) adults, or Two (2) adults with two (2) children (between 5 to 12 years). Extra charges are applicable on each guest in addition to the double occupancy, and only one extra mattress can be provided in a room. As a special case, the Andaman Villa at SeaShell Havelock can only be booked for 2 PAX (Above 18 Years). This room should not be booked for Physically disabled, elderly or for guests travelling with kids or infants.
8.2.Children below the age of five (5) years can stay free of cost, accompanied by an adult guest, with the existing bedding. Children above five (5) years of age will be charged as an extra person.
8.3.Breakfast is complimentary and not an included component of the tariff. The complimentary breakfast shall be served at the location as per the timings mentioned by the Hotel.
8.4. As a High-Season Surcharge, all guests are subjected to Compulsory Dinner Supplement for 24th of December and 31st December every year. The charges for the same shall be informed to the guests at the time of reservation.
8.5. The Hotel’s housekeeping team shall have the access to the rooms in order to render their service, unless expressly indicated by the guests.
8.6. The Hotel management can enter the rooms without the permission of a guest in order to prevent any injury to a guest, or prevent any damage to Hotel property, or to enforce any clause of this Policy.
8.7. Any suspected illegal activity will be informed to the Police, and police shall be assisted by the Hotel to enter the rooms.
8.8. Right to privacy of the guests shall be respected and honoured only to the extent of the observance of this Policy by such guests.
8.9. Guests are requested to observe quiet hours in the Hotel premises from 10 pm to 7 am IST.
9. Guest’s Visitors
9.1. All persons visiting the Hotel’s guests shall notify their arrival at the Hotel at the reception desk.
9.2. Visitors shall always be accompanied by the guests, and the guests shall be solely liable for all the acts or omissions of their visitors.
9.3.Visitors shall not be entitled to any complimentary in-house services such as breakfast, swimming-pool, gym, etc.
9.4. Hotel rooms are meant only for personal use of the registered guests and not for entertaining visitors or hosting parties.
9.5. Complimentary breakfast is offered only to registered guests of the Hotel. Visitors may join the guests for breakfast upon payment of a charges as mandated by the Hotel.
10. Activities Not Permitted
10.1. Smoking of any kind is not permitted in the room unless expressly categorized as ‘Smoking Room’. Guests in non-smoking rooms are requested to smoke only in designated smoking areas in the Hotel.
10.2. Consumption of any illegal substance anywhere on the Hotel property is strictly prohibited. The Hotel shall report such activity to the police and shall also impose a fine on the guest in case of any damage to the Hotel property due to such activity.
10.3. Cooking food inside the room is prohibited except for heating water for making tea or coffee.
10.4. Burning of incense sticks, oils, dried mixtures or other substances that releases odour and/or smoke is prohibited.
10.5. Taking Hotel’s property outside its premises without the permission of the Hotel is strictly prohibited.
11. Right to Refuse Service
11.1. Despite having a confirmed booking, the Hotel reserves all rights to refuse services to any guest under the following circumstances –
11.2. Guest who do not have proper ID proof as per clause 6.3 of this Policy.
11.3. Guest who are under the influence of alcohol or drugs and are creating nuisance to other guests.
11.4. Guests who are suspected to be infected by a contagious disease, unless a medical record to the contrary is produced.
11.5. Guests with criminal antecedents and those evading authorities.
11.6. Any guest, continuously violating the Hotel Policy and/or uses the Hotel premises for unlawful activities.
11.7. Any guest who misbehaves with other guests or staff of the Hotel, shall be forcefully removed from Hotel without any refund.
Note: 1) The above list of circumstances are only illustrative and not exhaustive. 2) Such refusal of service shall not be discriminatory in nature, and done only as a precautionary measure to safeguard the interests of other guests and staff members.
12. Force Majeure
12.1. In the event where the Hotel is unable to accommodate the guest despite a confirmed Booking, due to acts of God, State Orders, wars, revolution, civil commotion, acts of public enemy, embargo, pandemic, epidemic, quarantine, lock-down or any other circumstances beyond the reasonable control of the Hotel, the Hotel shall promptly intimate the guest regarding the Force Majeure event and cancel the booking with immediate effect. The Hotel shall be fully exempted from performance of the terms and conditions of the Reservation Agreement and this Policy for the entire duration of the Force Majeure
12.2. If the Hotel cancels the booking due to a Force Majeure event, the entire booking amount shall be refunded to the guest without any deduction or cancellation charges.
12.3. In the event where the guest is unable to check-in on the due date due to acts of God, State Orders, wars, revolution, civil commotion, acts of public enemy, embargo, pandemic, epidemic, quarantine, lock-down or any other circumstances beyond the reasonable control of the guest, the guest shall promptly intimate the Hotel regarding the Force Majeure The Hotel shall have no liability to reschedule the booking under any circumstances, and shall also have no liability to issue any refund in accordance with Clause 4 of this Policy.
12.4. In the event where the guest has already checked-in and continues to occupy a room at the Hotel during the Force Majeure event, the guest shall be liable to pay the charges of the room and other services despite the Force Majeure event, and adhere to all other terms and conditions of this Policy.
13. Health & Safety
13.1. Guests are required to take all safety precautions such as use of masks, sanitizers, social-distancing, etc. as and when mandated by the Government.
13.2. Warnings are displayed in the relevant premises of the Hotel to prevent harm or injury to guests. However, in the event of any such injury, the Hotel shall not be liable to pay damages or compensation.
13.3. The Hotel provides a life guard at the swimming pool for a limited time in a day. In the absence of the life guard, the guests may use the swimming pool at their own risk. The Hotel shall not be liable to pay any damages or compensation for an injury caused from such use of the swimming pool.
13.4. The Hotel does not provide a life guard at the beach (if any). Guests are responsible for their own safety when using the beach.
14. Lost & Found Articles
14.1. The Hotel assumes no liability for lost, misplaced, stolen or damaged valuables belonging to the guests or their visitors.
14.2. The Hotel is not responsible for any valuables or belongings left behind by the guest after checking-out.
14.3. Valuables or belongings in the nature of perishable items will be maintained by the Hotel for two (2) days and will be disposed-off thereafter.
14.4. Reasonable efforts will be made by the Hotel to trace lost items if the guest has raised a request for the same. Items found by the Hotel may be couriered to the guest upon payment of the courier charges, including shipping and services charges.
15. Damage or Theft of Hotel Property
15.1. Irrespective of the nature of booking (either direct or in-direct), the guests shall be held directly liable under criminal and civil laws of India for any damage or theft of Hotel property. Such damage or theft may pertain to both movable and immovable property such as furniture, art, fixtures, electronic items, etc. provided in the room or any other part of the Hotel.
15.2. Guests shall be solely liable for the damage or theft at the instance of their visitors.
15.3. The Hotel shall be entitled to recover all expenses from guests due to such damage and theft. The refusal to pay such expenses shall result in appropriate legal action as per the law of the land.
15.4. Guests are permitted to take the toiletries provided in their room.
16. No Liability & Indemnity
16.1. The Hotel shall not be held liable for any injury or loss suffered by the guests while engaging in any activity/service offered by a third-party, such as bike/taxi rentals, scuba diving, snorkelling, boat excursions, etc.
16.2. The Hotel shall be fully indemnified from any such claims arising from the activity/services rendered by the third-party, even in the event where such third-party was referred to the guest by the Hotel.
17. Data Privacy
17.1. The Hotel shall be entitled to collect personal data of its guests in the course of rendering its services.
17.2. The Hotel shall protect such personal data and take all precautionary steps to ensure that such data is contained safely.
17.3. The Hotel shall not be liable for any data-leak or data-theft which occurs despite its best efforts to protect such data. The guests shall have no legal right to claim damages against the Hotel in the event of such data-leak or data-theft.
18. Dispute Resolution & Exclusive Jurisdiction
18.1. Any dispute between the guest and Hotel shall be immediately reconciled by the Manager of the Hotel in an amicably manner.
18.2. In the event of failure of reconciliation within a period of (fifteen) 15 days from the date of dispute, the matter shall be referred for arbitration, to be conducted by a sole arbitrator appointed by the Hotel, or the jurisdictional Courts in Port Blair.
18.3. The arbitration shall be held in English language, and the seat of Arbitration shall be at Port Blair.
18.4. The International Chamber of Commerce (ICC) Rules of Arbitration shall be applicable to such arbitration.
18.5. Only the guests who have booked directly from the official website of the Hotel shall be entitled to raise a claim against the Hotel. Guests who have made reservations through third-party bookings shall raise their claims only against such third parties.
18.6. Despite the bookings, reservations or payments being made by guests in any part of India or any part of the world, all disputes arising from the Reservation Agreement and this Policy shall be subjected exclusively to the jurisdictional Courts of law in Andaman & Nicobar Islands alone.
19. Waiver of Rights Under the Consumer Protection Act, 2019
19.1. The guest hereby knowingly, voluntarily and intentionally relinquishes, abandons and waives his/her right to file a Complaint under Section 35 or 47 of the Consumer Protection Act, 2019, in any other jurisdiction, except for the Courts having territorial jurisdiction over Andaman & Nicobar Islands.
19.2. Any such Complaint filed against the Hotel before any Consumer Court beyond the territorial jurisdiction of Andaman & Nicobar Islands, shall be liable to be dismissed in-limine in view of this waiver of rights.
19.3. Without prejudice to any other rights, the Hotel shall be entitled to claim a liquidated demand of a sum of Rs. 2,00,000 (Rupees Two Lakhs) as exemplary damages from anyone filing a Complaint before a Consumer Court in contravention to the waiver of rights. Such claim shall be filed in a Civil Suit under Order XXXVII, Rule I, of the Code of Civil Procedure, 1908, before the jurisdictional Courts in Andaman & Nicobar Islands.
20. All Rights Reserved by the Hotel
20.1. The Hotel reserves all its rights and privileges to prosecute anyone for defamation or libel, both under the civil and criminal laws, for any imputation made against the Hotel in comments posted by a guest, or anyone on behalf of a guest, on Social Media, Review Management websites, or any other digital or print media, accessible or visible to the public at large.
20.2. The Hotel shall be legally entitled to seek exemplary compensation and damages from anyone making such imputations in addition to seeking penal action for the same.
20.3. The Hotel reserves all rights to amend/add/delete/modify any of the terms and conditions stipulated herein without due notice. The Guests are deemed to have read, understood, and consented to this Policy before making any reservations at the Hotel.